Refund policy

Returns & exchanges

You can begin a return or exchange on any standard piece anytime within 30 days after you receive it. Take your time with it: try it with what you already wear, see how it sits with your everyday, and decide on your own schedule. To start, email service@esprimastudios.com with your order number and whether you'd like a refund or an exchange.

Changing your mind before we begin
When you place your order, for card payments, your card is authorized but not yet charged. We charge it when your piece goes into production, usually within one business day. Until then, the decision is still yours. Email us and we'll cancel your order and release the hold on your card in full. If you chose Shop Pay Installments, your installment plan is cancelled along with it.

Keeping your return eligible
So your piece can come back to us for a refund or exchange, please return it unworn and unaltered, in its original box with tags attached.

Pieces made for you alone
Engraved pieces, personalized pieces, and special orders are made for you alone, so they're final sale. Each product page tells you before a piece reaches your cart, so you'll always know when you're making a final choice.

Sending it back
For exchanges, the return trip is on us. We'll email you a prepaid, insured label. For refunds, you'll arrange the return shipping. We recommend a tracked service insured for the piece's full value, since it remains in your care until it reaches us. If a return is due to our error, we'll refund your original Insured Shipping charge as well.

When your refund arrives
Once your return reaches us and passes inspection, we'll refund your original payment method and email you to confirm. Your bank or card issuer may take up to 10 business days to post it. If you paid with Shop Pay Installments, the refund is applied to your plan: payments you've already made are returned to you, and any remaining balance adjusts to match.

Exchanging for something else
You can exchange for a different size, metal, or style within the same 30 days. If your new choice costs more, we'll send you an invoice for the difference. If it costs less, we'll return the difference to your original payment method.

If it arrives damaged or defective
If something isn't right when your piece arrives, let us know within 48 hours of delivery by emailing your order number and a few photos. We'll set aside the usual window and condition requirements and make it right, on us: return shipping plus your choice of repair, replacement, or refund.

Our one-year limited warranty
We stand behind how every piece is made. For one year from the day you receive it, our limited warranty covers defects in materials and workmanship: a clasp that fails, a stone that works loose from its setting, a post or hinge that won't hold, or a flaw in the casting. It covers every piece we sell, including engraved, personalized, and special-order pieces, and it stays with the piece if you give it as a gift.

If your piece develops a covered defect, we'll repair it or replace it with the same piece, whichever resolves it best. If neither is possible, we'll refund what you paid for it. Return shipping for warranty claims is on us.

The warranty covers how your piece was made rather than what happens to it along the way. It excludes normal wear, such as scratches and the gradual wear of plating or rhodium; loss or theft; damage from impact, chemicals, or excessive force; and any repair or alteration made by someone other than us.

To make a claim, email service@esprimastudios.com with your order number, a few photos, and when you first noticed the issue. We'll reply within one business day with next steps and a prepaid, insured shipping label.

This warranty is provided by Esprima Studios, 9740 Campo Rd, PMB #213, Spring Valley, CA 91977. It gives you specific legal rights, and you may also have other rights, which vary from state to state.