Shipping policy

Every order ships insured for its full value.

This ships with every order, folded directly into the shipping method itself — named plainly at checkout as Insured Shipping.

Where we ship

We ship within the United States, including APO/FPO/DPO addresses. International shipping is on the roadmap for after launch — a phase we're actively evaluating.

When it ships

Orders ship within 7–10 business days of purchase. In-stock pieces ship within 2 business days. For rare, bespoke, or other pieces requiring special arrangements, we confirm the shipping schedule with you before you place your order

How it Works

Each shipment is insured through Jewelers Mutual, the jewelry trade's dedicated insurer, via their JM Shipping Solution — not a general parcel policy that treats a gold pendant like a paperback. Coverage is set to the piece's full value.

Insured Shipping is a flat $14 on orders under $250, and free on orders of $250 or more. Carrier and service are selected per shipment: the most economical option that still requires a signature on delivery. For bespoke and reclaimed-stone pieces at $1,500 and above, we ship express as a matter of course — the extra day of transit risk on a piece like that isn't one we're willing to leave to a routing algorithm.

Packaging

Each piece travels in its jewelry box first, cushioned inside a mailer built to protect that box on the way to you — not to be unboxed on camera.

If something goes wrong

Lost or damaged in transit is not something you need to resolve on your own. If your piece arrives damaged, let us know within 48 hours of delivery; if it hasn't arrived, let us know within 14 days of the expected delivery date. We'll open a claim with Jewelers Mutual directly and handle the replacement or repair from there.

Questions about a specific order? Reach us at service@esprimastudios.com.